Our returns policy

No returns or exchanges

Due to the nature of our products, all sales are final and we do not accept returns or exchanges once an order has been delivered.

Please order carefully

We recommend reviewing product details, sizes, colours, quantities, and other specifications carefully before placing your order.

• Orders cannot be returned or exchanged because of a change of mind.
• We cannot accept returns for incorrect size, colour, quantity, or product selection made at the time of ordering.
• Custom, personalised, clearance, and sale items are also final sale.

Damaged, defective, or incorrect items

If you receive a product that is damaged, defective, or different from the item you ordered, please contact us as soon as possible at +91-8178701688 or email us at support@thepartycollective.in. Please include your order number along with clear photos or videos of the item and its packaging so our team can review the issue.

How to report an order issue

• Contact Us: Reach out to our support team at support@thepartycollective.in or +91-8178701688.
• Share Details: Include your order number, a brief description of the issue, and clear photos or videos showing the product and packaging.
• Await Review: Our team will review the information provided and contact you with the available resolution.

Resolution of valid claims

Where an order issue is verified, we may offer an appropriate resolution such as a replacement, store credit, or refund, depending on the circumstances and product availability.

Please do not send any product back to us unless our support team specifically asks you to do so.